Job Openings - Mersifarma

About the job Customer Success Manager

We are looking for a Customer Success Manager to ensure our customers achieve their desired outcomes while using our products.

Job Descriptions:

Build and maintain strong customer relationships
Onboard new customers and ensure smooth implementation
Monitor customer health and identify at-risk accounts
Provide product training and best practices
Collect customer feedback and collaborate with product teams
Drive customer retention and expansion opportunities

Job Qualifications:

3-4 years of customer success or account management experience
Strong relationship-building and communication skills
Experience with SaaS or technology products
Ability to understand customer needs and challenges
Proactive problem-solving attitude
Excellent organizational and time management skills

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